Front Desk Receptionist- Primary Care

Essential Job Duties

• Greet patients warmly as they arrive, ensuring a positive experience.
  • Collect and verify patient information, including demographics and insurance details.
  • Schedule appointments, manage cancellations, and reschedules as necessary.
  • Process patient co-payments and payments for services rendered.
  • Direct patients to appropriate areas within the facility.
  • Insure communication and follow up with clinical inbox tasks.
• Insurance Verification and Billing (15%):
  • Verifies insurance coverage, identifies copay information and PCP assignment.
  • Facilitates PCP reassignment by following PCP change process as necessary.
  • Documents insurance information in EMR.
  • Communicates sliding fee process to all patients as needed.
  • Conducts income determinations and assigns payment category and updates patient information in EMR.
• Documentation (15%):
  • Utilizes electronic patient management and medical record system efficiently and accurately, maintaining patient demographic and financial accounts by obtaining, recording and updating personal and financial information at each visit.
  • Scans paper forms into the EHR in a timely manner.
  • Responsible for scanning paper forms into the EHR in a timely manner.
  • Accurately completes deposits and paperwork daily.
  • Maintains accurate cash drawer balance.
  • Accurately and completely enters data in computer in accordance with GLBHC billing policy.
  • Fulfills Front Desk Manual for procedures.
  • Scans appropriate documents into the electronic health record.
• Collections (10%):
  • Collects fees which are the patient responsibility at the time of visit and issues a receipt.
  • Sets up payment plans as necessary.
  • Safeguarding monies collected.
• Scheduling and Coordination: Coordinate appointments, referrals, and follow-up visits for patients.
  • Communicate effectively with healthcare providers and support staff to optimize scheduling and patient flow.
  • Arrange interpreter services or other accommodations for patients as needed.
• Assist with orientation of medical assistants, students and other personnel as assigned.
  • (5%)
• Fills in for other staff as needed and qualified.
  • (5%)
• May assist with errands as assigned.
  • (5%)
• Assists the Center Management as necessary.
  • (5%)
• Performs other duties as assigned.
  • (5%)

Marginal Job Duties

• Fills in for other staff as needed and qualified.
  • (5%)
• May assist with errands as assigned.
  • (5%)
• Assists the Center Management as necessary.
  • (5%)
• Performs other duties as assigned.
  • (5%)