Front Desk Receptionist - Optometry

Community Health Connections is a non-profit Federally Qualified Healthcare Center located in Central Massachusetts. Founded in February 2002 in response to a Community Needs Assessment identifying a need for medical services for underserved community members, CHC provides compassionate care regardless of income or insurance status, including to low income, underinsured, uninsured, publicly housed, and homeless populations. CHC is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion, and strives for a workforce that reflects the community it serves.

Under the general supervision of the Medical Office Supervisor, the Front Desk Receptionist manages the arrival and departure of patients seeking services at Community Health Connections Optometry department. Responsibilities include receiving patients, updating patient information, printing an encounter form, booking appointments, cash reconciliation, and cross covering other medical departments as needed.

Responsibilities

• Receives and directs incoming patients.
• Reviews and updates patient information related to demographics and insurance.
• Follows established health center protocol for the check-in, encounter form production, and check-out.
• Assists walk-in patients with obtaining appointments and/or picking up prescriptions or completed forms.
• Places reminder calls to patients with upcoming appointments.
• Follows established health center protocol for daily cash reconciliation.
• Schedules walk-in appointments, in collaboration with the Nurse of the Day.
• Schedules patient appointments according to established protocol.
• Provides coverage to Medical Records as needed.
• Managing patient care is a team effort that involves clinical and non-clinical staff interacting with patients.

Minimum Qualifications

• High School Diploma or GED required; Associate Degree in secretarial science or equivalent preferred.
• Bilingual in Spanish is a plus.
• 1-year similar work experience or in a medical office environment preferred.
• Computer skills for accurate data entry.
• Knowledge of basic medical terminology preferred.
• Demonstrated interpersonal relationship skills.
• Demonstrated proficiency in reading, writing, and speaking in English.
• Demonstrated ability to work in a fast paced, high telephone call volume office environment.

Benefits

• 401k
• Generous vacation and personal time for eligible employees
• Sick time
• Medical, dental, and vision insurance
• 100% paid Life insurance/AD&D
• 100% paid Long-Term disability
• Employee Assistance Program (EAP)
• Discounts on travel and entertainment
• Discounts on cell phone service, computer purchases, and more
• College Tuition Rewards/CMEs
• Company Events & Activities (Annual cookout and holiday party, health and wellness events, "Lunch & Learn's", team building, and more)
• EyeMed Vision Care Program
• Accident & Cancer Insurance
• Educational development reimbursement
• Discounts on gym membership, travel & entertainment tickets, electronics, and more