Front Desk Receptionist - On Site (Full-Time with Benefits)

About the Company

SPECTRUM Association Management is a HOA Management Company with over 20 years of experience. We are proud to be one of the most recognized companies in our industry, winning the Best Places to Work award 17 years in a row. Headquartered in San Antonio, we have offices across Texas and Arizona. Our energetic and passionate team is committed to superior customer service and building strong, lasting relationships within the communities we serve.

• 99% of employees believe in the company leadership and future success of the organization.
• 96% of employees are proud to work here and love their coworkers.
• 93% of employees have felt well supported by management through COVID-19.

About the Role

This position is responsible for creating and maintaining our customer service experience by delivering extraordinary service to our homeowners.

Responsibilities

• Welcome homeowners in the office.
• Receive homeowner payments.
• Handle walk-in billing questions.
• Transfer calls to appropriate parties.
• Respond to homeowners via live chat and emails.
• Work extensively with Outlook and software for recording correspondence.
• Conflict de-escalation and resolution with difficult or upset customers.
• Follow up on outstanding issues.
• Explain situations or billing issues face-to-face and provide billing support.
• Provide high-level customer service.
• Manage internal and external emails.
• Assist in community activities and work with homeowners in their community.

Requirements

• Strong communication skills, both verbal and written.
• Ability to understand and carry out oral and written requests.
• Problem-solving skills and detail-oriented.
• Working knowledge of keyboard and software navigation.
• Ability to multitask and learn in a fast-paced environment.
• Customer service-minded with the ability to work as part of a team.
• Professional and accurate phone communication with homeowners.
• Contributes to a positive team environment.
• Demonstrates integrity, honesty, and knowledge that promotes the Spectrum AM culture.
• Strong organization and follow-up skills.
• Maintains a calming demeanor during customer phone interactions and peak times.
• Anticipates the needs of clients by continually evaluating the environment during interactions.
• Delivers renowned customer service by placing the customer first.

Benefits

• Recognized as Best Places to Work since 2007.
• 5 weeks of PTO for rest, travel, family, and hobbies.
• Forty paid hours per year for community service activities.
• 11 annual paid holidays.
• Internal Learning and Development Management System.
• Full suite of benefits including Medical, Dental, Vision, STD/LTD, Life/AD&D, and a 401k program.
• Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices).
• Well-structured career track plan with a 6-month review.

Pay

$15/hr

Schedule

Monday - Friday, 8 AM - 5 PM

Address: 901 South MoPac Expressway, Barton Springs Building 1, Suite 300, Austin, TX 78746