Front Desk Receptionist (Inbound Calls)

Key Responsibilities

• Answer and manage calls using a phone queue system, ensuring calls are routed correctly and system comments are accurately recorded.
• Greet clients and visitors warmly, providing assistance and directing them to the appropriate personnel or departments.
• Perform general office duties including emailing, copying, faxing, tracking incoming mail, and maintaining office supplies and equipment.
• Maintain a clean and organized reception area to create a professional and inviting atmosphere.
• Cook up incoming and outgoing mail and deliveries.
• May perform other duties as assigned to support department goals.
• May occasionally work extended hours based on operational needs.

Qualifications

• Strong phone etiquette and verbal communication skills.
• Strong written communication skills.
• Ability to manage multiple tasks efficiently and maintain a professional demeanor.
• Ability to type by touch.
• Proficiency in handling a phone queue or multi-line phone system and general office equipment.
• Proven experience as a receptionist or in a similar administrative role.
• A high school diploma or equivalent.
• Customer service experience, training or certification.
• Experience with office software such as Microsoft Office Suite (Word, Excel, Outlook).
• Previous experience in a fast-paced office environment.

Work Schedule

This is a 100% office position requiring your physical presence Monday through Friday, with business hours from 8:00 AM to 5:00 PM.

Pay

The salary for this position typically ranges from $18.00-$20.00, depending on qualifications, experience, and other factors. Please note that the final offer may differ based on the candidate's specific qualifications, skills, and experience, as well as internal equity and business needs.

Benefits

• Full-time employees become eligible for benefits following a 30-day waiting period, with benefit offerings that include medical, dental, vision, life, AD&D, EAP, STD, and LTD.
• Parental leave for both primary and non-primary caregivers.
• Voluntary income protection benefits such as supplemental life, accident, critical illness, and short and long-term care insurances.
• A 401(k)-retirement plan with a company match.

Security Requirement

A corporate office environment with a professional setting, characterized by a quiet to moderate noise level. Employees may work in individual or shared workspaces, with standard office equipment such as computers, printers, and telephones. Occasional meetings, collaborative discussions, and business activities may contribute to variations in noise levels.

Next Steps

Ready to take the next step? Apply now and be part of our thriving team!