Front Desk Receptionist/Concierge (On-Call)

About the role

The Front Desk Receptionist welcomes and registers hotel guests, explains the accommodations and establishes credit or method of payment. Checks guest out of the hotel, prepares and explains the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

Responsibilities

• Checks in guests in an efficient and friendly manner, using guest name whenever possible.
• Arranges for luggage to be delivered to guest’s room.
• Issues correct keys to the guest.
• Checks out guest at end of stay.
• Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.
• Settles bill accurately through credit card or cash transaction.
• Maintains a balanced bank assigned by the hotel.
• Makes change, cashes checks, exchanges foreign currency.
• Reconciles all transactions at the close of each shift.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner.
• Interaction with guests will be in person and by phone.
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.

Requirements

• A minimum of 2 years of front office or related work experience is preferred.
• High school education or equivalent experience.
• Reading, writing and oral proficiency in the English language.
• Good organizational skills.
• Ability to multitask.
• Attention to detail.
• Ability to work irregular hours, weekends, and evenings.

Qualifications

• Must have valid work authorization for the U.S.

Skills

• Excellent communication skills.
• Customer service orientation.
• Organizational skills.
• Attention to detail.
• Ability to work in a fast-paced environment.

Benefits

• Wage: $23.07 per hour
• Comprehensive health and vision insurance (Available to Full-Time employees only)
• Discovery nights at Four Seasons Properties around the globe
• Holiday and vacation pay (Available to Full-Time employees only)
• Daily meals inspired by award-winning chefs
• Uniforms and uniform care
• Sick pay, disability coverage and life insurance (Available to Full-Time employees only)
• Staff lounge and cafeteria space with city view
• Fur baby insurance
• 401(k) retirement plan
• Discounted accommodations at Four Seasons properties worldwide
• Dental coverage available at a discounted rate (Available to Full-Time employees only)

Pay

$23.07 per hour

Schedule

Irregular hours, weekends, and evenings.