Front Desk Receptionist (Dermatology) - Knoxville, TN

Duties/Responsibilities

• Greet and check in patients in a professional and welcoming manner
• Manage patient check-in and check-out processes, including collecting copays and balances
• Schedule, confirm, and coordinate patient appointments and referrals
• Answer and screen incoming calls, take accurate messages, and route appropriately
• Enter and update patient demographics, insurance information, and medical records in the system
• Review patient charts to ensure all required information, documentation, and signatures are complete
• Track patient flow in the reception area and communicate updates to clinical staff
• Handle administrative tasks such as scanning, faxing, and managing incoming correspondence
• Maintain and update office and product inventory, including placing supply orders as needed
• Run end-of-day reports and assist with balancing daily payments
• Provide support to clinical and administrative team members as needed to ensure smooth office operations
• Deliver excellent customer service by treating all patients with professionalism, empathy, and respect

Qualifications

• High School Diploma or GED required
• 2+ years of recent customer service experience required (retail, hospitality, or healthcare welcome)
• 1-3 years of experience as a Medical Receptionist or Front Desk in a medical office preferred
• Prior experience in dermatology or a specialty clinic setting preferred, but not required
• Strong customer service and interpersonal communication skills
• Excellent organizational skills and attention to detail
• Comfortable working in a fast-paced healthcare or medical office setting
• Familiarity with HIPAA guidelines and patient confidentiality standards
• Experience using electronic medical records (EMR) systems preferred
• Proficient with multi-line phone systems and standard office equipment (computer, fax, copier, scanner)
• Basic to intermediate computer skills required
• Fluent in English; Spanish-speaking candidates are a plus
• Ability to prioritize tasks and manage time effectively

Physical Requirements

• Prolonged sitting with occasional standing, walking, stooping, and reaching
• Manual dexterity required for computer and phone use
• Ability to lift and carry up to 30 pounds
• Vision and hearing sufficient for computer work and phone communication