Front Desk Receptionist / Customer Service

About Green Leaf Pet Resort

Green Leaf Pet Resort at Millstone is part of Digs Dog Care, a premium dog care company offering DayPlay, Overnight Stays, Grooming, and Training across multiple locations nationwide. We're built on a simple belief: every pup deserves to feel safe, loved, and at home — and every team member plays a real role in making that happen. Our shared ownership program means employees don't just work here, they have a stake in it.

About The Role

Greenleaf Pet Resort is seeking a friendly, organized, and customer-focused Customer Service Representative/Front Desk Receptionist to be the first point of contact for our clients and their pets. In this role, you will join a collaborative team dedicated to providing exceptional care and outstanding customer service. You'll work closely with pet parents, caretaking staff, grooming, and management to ensure every guest has a welcoming and seamless experience from check-in to check-out. This is a fast-paced position ideal for someone who enjoys building relationships, multitasking, and working in a pet-friendly environment.

Responsibilities

• Welcome clients and their pets with a warm, professional, and friendly attitude.
• Answer phone calls, respond to inquiries, schedule reservations, and book appointments.
• Check guests in and out while ensuring all required information is accurate.
• Enter and maintain client profiles, vaccination records, and reservation details.
• Process payments and other monetary transactions accurately.
• Communicate effectively with clients and team members regarding reservations, services, and pet care.
• Provide facility tours and educate clients about available services, amenities, and events.
• Recommend services that best meet each client's needs while delivering an exceptional customer experience.
• Maintain a clean, organized, and welcoming front desk and lobby area.
• Support daily operations by assisting with administrative tasks and ensuring smooth front desk workflow.
• Follow company policies and procedures while helping maintain a safe environment for pets, clients, and staff.

Qualifications

• The ideal candidate is enthusiastic, dependable, and passionate about providing outstanding customer service in a pet-focused environment.
• They thrive in a fast-paced workplace, communicate effectively, and enjoy interacting with both people and dogs.
• Preferred Qualifications:
• High school diploma or equivalent.
• Previous reception, customer service, hospitality, veterinary, or pet care experience is a plus but not required.
• Basic computer skills, including email and calendar systems.
• Strong communication, organization, and problem-solving skills.
• Able to multitask, work independently, and remain calm under pressure.
• Reliable attendance with flexibility to work weekends, holidays, and varying shifts.
• Able to handle sensitive client interactions with professionalism and empathy.
• Able to lift up to 50 pounds and perform physical tasks such as bending, kneeling, squatting, and standing for extended periods.
• A genuine love of dogs and commitment to providing an exceptional experience for every pet and client.

What To Expect When Applying

• Phone screening regarding your application.
• An in-person interview to meet the team, tour the location, and get a glimpse of what your day-to-day will be like.
• Orientation and training classes covering company policies, procedures, dog body language, and behavior.

What We Offer

• Dental and vision benefits kick in shortly after your start date, and at 90 days you're eligible for a 401(k) with up to 4% company match.
• At 6 months, medical benefits become available to full-time teammates, and after one year you can join our DigIn Shared Ownership Program — because we believe the people who build Digs should share in its success.
• Many locations also offer teammates discounted DayPlay as a little extra perk.

Pay Range For This Role Is

18 - 18 USD per hour(Greenleaf Millstone)

Equal Opportunity Employer

We are committed to diversity and inclusion and encourage all qualified individuals to apply. The Pay Range For This Role Is 18 - 18 USD per hour(Greenleaf Millstone)