Front Desk Receptionist - Boulder, CO

About the role

The Provider Support Specialist (PSS) serves as first-tier support for provider members, providing a high level of customer service and follow-through for the administrative tasks for their independent businesses. They will build and maintain a working and professional relationship with providers in their locations, as well as participate in company-wide workflows geared toward supporting the entire provider group.

Responsibilities

• Collaborate with the Office Manager to set goals, manage outcomes, and provide timely follow through for more complex tasks.
• Create a warm and welcoming atmosphere for clients by using active listening skills and an empathetic tone.
• Follow check-in procedures to ensure accuracy of demographics, collection of balance due, and scheduling future appointments.
• Process a high volume of inbound and outbound emails and providers support chats to support with coordination of care, ensuring client privacy is maintained according to HIPAA guidelines and that all required ROIs are obtained.
• Become an expert in all aspects of the provider practice including provider messaging, schedule management, and intake procedures.
• Provide excellent customer service over the phone, in person, and via email to clients and providers by responding to all client and provider inquiries and needs in a timely manner.
• Support with maximizing providers’ schedules by scheduling for new and returning clients.
• Support clients and providers with technology troubleshooting and be able to successfully assist with the patient portal and telehealth module questions as they arise.
• Maintain HIPAA guidelines and ensure PHI is secure at all times.
• Support with client complaints and escalate as needed to the Office Manager when escalations occur that cannot be resolved within the scope of the PSS role.
• Assess current processes and make recommendations for improvements when applicable.
• Collaborate with the Office Manager as needed to communicate ideas to management or discover solutions.
• Maintain a professional office environment and be a brand ambassador by ensuring cleanliness, tidiness, maintain a welcoming feel to the office, and addressing overall facility needs promptly as issues arise.

Requirements

Candidates with restaurant and hospitality backgrounds are encouraged to apply.

Proactive communication and the ability to critically think through what each individual provider member needs in order to manage their client load effectively.

Knowledgeable, resourceful, analytical, adaptable, and organized with the ability to build rapport with providers (our customer), while also upholding the goals of the business.

Qualifications

High school diploma or equivalent required.

Experience in customer service preferred.

Strong organizational and time management skills.

Excellent written and verbal communication skills.

Ability to multitask and prioritize workload.

Proficiency in Microsoft Office Suite.

Basic understanding of HIPAA guidelines and confidentiality requirements.

Ability to work independently and as part of a team.

Ability to learn and adapt to new technologies and systems.

Ability to work flexible hours, including evenings and weekends.

Valid driver's license and reliable transportation.

Skills

Customer service skills.

Problem-solving abilities.

Organizational skills.

Technology proficiency.

Communication skills.

Benefits

Flexible scheduling.

Professional development opportunities.

Health insurance benefits.

Retirement savings plan.

Employee assistance program.

Pay

$19.00 per hour

Schedule

Flexible scheduling available.