Front Desk Receptionist - Boulder, CO

About the role

The Provider Support Specialist (PSS) serves as first-tier support for provider members, providing a high level of customer service and follow-through for the administrative tasks for their independent businesses. They will build and maintain a working and professional relationship with providers in their locations, as well as participate in company-wide workflows geared toward supporting the entire provider group.

Responsibilities

• Collaborate with the Office Manager to set goals, manage outcomes, and provide timely follow through for more complex tasks.
• Create a warm and welcoming atmosphere for clients by using active listening skills and an empathetic tone.
• Follow check-in procedures to ensure accuracy of demographics, collection of balance due, and scheduling future appointments.
• Process a high volume of inbound and outbound emails and providers support chats to support with coordination of care, ensuring client privacy is maintained according to HIPAA guidelines and that all required ROIs are obtained.
• Become an expert in all aspects of the provider practice including provider messaging, schedule management, and intake procedures.
• Provide excellent customer service over the phone, in person, and via email to clients and providers by responding to all client and provider inquiries and needs in a timely manner.
• Support with maximizing providers' schedules by scheduling for new and returning clients.
• Support clients and providers with technology troubleshooting and be able to successfully assist with the patient portal and telehealth module questions as they arise.
• Maintain HIPAA guidelines and ensure PHI is secure at all times.
• Support with client complaints and escalate as needed to the Office Manager when escalations occur that cannot be resolved within the scope of the PSS role.
• Assess current processes and make recommendations for improvements when applicable.
• Collaborate with the Office Manager as needed to communicate ideas to management or discover solutions.
• Maintain a professional office environment and be a brand ambassador by ensuring cleanliness, tidiness, maintain a welcoming feel to the office, and addressing overall facility needs promptly as issues arise.

Requirements

• Previous experience in a customer support role
• Professional written and verbal communication skills
• Strong attention to detail with the ability to multi-task, set priorities, and manage time effectively
• Team player mentality with the ability to openly communicate with the management team
• Flexibility- we are open Monday-Friday 7:00am-8:00pm and Saturday 8am-4pm. Schedule offered: Monday-Friday 9:00am-5:00pm with flexibility as the office continues to grow!

Benefits

• 75% coverage of health, dental, and vision insurance
• 15 PTO days accrued annually
• 6 paid holidays per year
• 401k matching
• Life Insurance
• Professional development training and opportunities for advancement

Company Information

• We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service.
• We are committed to cultivating the long-term professional potential of our team.
• Applicants from all fields are encouraged to apply.
• Background check required.

Equal Opportunity Employer

We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply.