Front Desk Receptionist

About the role

The Receptionist provides professional front desk and administrative support to ensure the efficient day-to-day operation of the office. As the first point of contact for visitors, clients, vendors, and employees, this role represents the company by delivering exceptional customer service and maintaining a welcoming and professional environment.

Responsibilities

• Front Desk & Visitor Services
  • Maintain a professional and welcoming environment for all guests, clients, and vendors.
  • Greet visitors and direct them to the appropriate department or team member.
  • Answer and route incoming telephone calls to the appropriate personnel.
  • Respond to general inquiries and ensure calls are handled promptly and professionally.
  • Provide visitors and callers with general company information, including office location, directions, contact information, and website details.
• Mail & Shipping Coordination
  • Receive, sort, and distribute incoming job packets, emails, mail, and faxes.
  • Coordinate the pickup and delivery of overnight and express mail services, including FedEx, UPS, and other carriers.
  • Print and file the UPS end-of-day report daily.
• Administrative & Clerical Support
  • Update the Cash Log daily.
  • Monitor office supply inventory and order as needed.
  • Provide general administrative support, including photocopying, filing, scanning, faxing, and document preparation.
  • Coordinate and schedule shared meeting and event spaces, including conference rooms, the multipurpose room, and the pavilion as needed.
  • Prepare and send event invitations to support company meetings, activities, and special events as needed.
  • Maintain records of employee lunch charges and distribute monthly balance notifications.
  • Assist with other clerical and administrative duties as assigned.

Requirements

• Education & Technical Skills
  • High school diploma or GED equivalent required.
  • Proficiency with computers and standard office equipment.
  • Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and other related software.
• Communication Skills
  • Strong verbal communication skills, including the ability to communicate effectively in person and over the telephone.
  • Bilingual proficiency in English and Spanish is preferred.
  • Strong listening skills with the ability to provide accurate information and respond professionally to inquiries.
• Physical & Work Environment Requirements
  • Ability to sit, stand, walk, reach, and work at a computer for extended periods.
  • Ability to occasionally lift up to 25 pounds.
  • Ability to read printed and electronic documents with sufficient visual acuity.
  • Ability to perform repetitive tasks associated with computer and office work.

Benefits

Wright Brothers is a Certified Great Place to Work, and we’re proud of the positive work environment we provide our employees. This includes mindfulness of our employees’ physical, mental, and spiritual being.

• Medical, Dental, Vision Insurance
• 401k with a Discretionary Company Match
• Short- and Long-Term Disability
• Life Insurance (Basic and Voluntary Buy-Up)
• Paid Time Off
• 5 Paid Holidays