Front Desk Receptionist

About the role

Under direction of the Program Manager, the Front Desk Receptionist oversees the front lobby desk, ensuring a welcoming environment for visitors. This includes screening and directing visitors, managing incoming phone calls, and maintaining constant vigilance over interior and exterior program spaces. This role involves not only administrative duties but also a crucial role in maintaining a secure and supportive atmosphere for the MLK Supportive Housing Services Program's clients and visitors.

Responsibilities

• Performs job functions as prescribed by established policies and procedures within defined scope of education, training and responsibilities
• Presents a welcoming, positive, and professional presence at the front desk of the MLK Recuperative Care Facility, effectively communicating with all arrivals
• Screens and directs all persons who enter the front reception lobby appropriately to their destinations
• Sets boundaries regarding behavior or access to certain areas of the building, etc. in a