Front Desk Receptionist

Front Desk Medical Receptionist role in a fast-paced, customer-oriented clinical environment.

Responsibilities

• Schedule new patients, recall appointments, confirm scheduled appointments, and monitor ‘no-show’ appointments efficiently.
• Answer multi-line telephone system, take accurate messages, screen and direct calls, and retrieve messages from answering service with a pleasant phone voice and upbeat attitude.
• Greet and identify patients and visitors, ensuring all required documentation is obtained.
• Provide and collect necessary patient information and documentation, including insurance and identification cards; review forms for completion and direct patients to online forms.
• Verify signed, dated, and witnessed consent forms prior to procedures; collect email addresses for communications.
• Enter patient demographics accurately in EMR, prepare charts, and monitor daily patient flow with a team-oriented approach.
• Handle daily financial responsibilities: collect outstanding balances or new payments, reconcile front desk transactions, and batch credit card machine.
• Verify insurance eligibility, retrieve referrals, and obtain test results from other offices and facilities.
• Travel to satellite offices weekly.
• Maintain a neat and organized waiting room; escalate patient complaints to supervisor.
• Adhere strictly to HIPAA and OSHA guidelines; maintain confidentiality.
• Promote the practice positively and perform other related duties as assigned.

Requirements

• High School Diploma or equivalent (Required).
• Minimum of one year of medical office front desk clerical experience.
• Experience with medical receptionist duties (1 year, Required).
• Experience with medical terminology (1 year, Preferred).
• Computer skills (1 year, Preferred).
• Valid Driver's License (Required).

Skills

• Polite, upbeat, and professional attitude with patients and co-workers.
• Excellent oral and written communication skills.
• Strong telephone etiquette.
• Proficient data entry skills.
• Math aptitude.
• Ability to multi-task seamlessly.
• Good time management skills.
• Energetic and team-oriented.
• Understanding of medical insurance, including practice participation and member benefits.

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Profit sharing
• Vision insurance