Front Desk Receptionist
About the role
USPI Theda Oaks Gastro and Endo Center is seeking a motivated Full-Time Front Desk Receptionist to join our small but mighty team. Current operations are Monday–Friday, 5:30 a.m.–6:30 p.m., with hours dependent on patient flow. The center has four treatment rooms and performs outpatient surgical procedures in gastroenterology and pain management.
Responsibilities
- Interface with patients, families, physicians, and staff.
- Admit patients and process their paperwork.
- Update patient demographics and information in the system.
- Collect monies due and document in the billing system; handle funds per office procedure.
- Answer incoming phone calls.
Qualifications
- High school diploma or GED.
- Minimum 2–3 years of hospital or medical office experience.
- Knowledge of The Joint Commission standards.
- Ability to use time wisely in preparing work areas to meet high-paced demand.
- Genuine desire to work and improve the center as a whole.
- Detail oriented.
- Professional verbal and non-verbal communication.
- Ability to adhere to hospital financial and admitting policies.
- Ability to promote positive relationships with patients and staff.
- Knowledge of insurance verification and collection processes.
- Problem-solving and decision-making skills.
- Professional appearance.
- Excellent phone etiquette and exceptional customer service skills.
Benefits
- Medical, dental, vision, and prescription coverage.
- Life and AD&D coverage.
- Availability of short- and long-term disability.
- Flexible financial benefits including FSAs and HSAs.
- 401(k) and access to retirement planning.
- Paid holidays and vacation.
Who We Are
At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States, committed to delivering surgical services with efficiency and clinical excellence. USPI values an inclusive culture that respects differences, nurtures individual contributions, and leverages diversity to better meet the needs of our diverse patient and physician population.