Front Desk Receptionist

We are seeking a detail-oriented and customer-focused Front Desk Receptionist to join a fast-paced, high-volume call center team. In this role, you will serve as the first point of contact for customers, assisting with prior authorization inquiries, account support, and general questions while maintaining a high level of professionalism and accuracy.

Responsibilities

• Handle high-volume inbound customer calls and occasional outbound follow-up calls.
• Respond to customer inquiries regarding prior authorizations, account information, and general support needs.
• Accurately document customer interactions and update records in multiple systems.
• Maintain confidentiality when handling sensitive customer information.
• Navigate multiple software applications simultaneously while assisting customers.
• Research and resolve customer concerns in a timely and professional manner.
• Meet established quality, productivity, and accuracy standards.
• Manage approximately 50-100 calls per day depending on call complexity.
• Provide empathetic, solution-oriented customer service during every interaction.
• Adhere to company policies, procedures, and compliance requirements.

Requirements

• Minimum 1 year of recent call center experience within the past 2-3 years.
• Minimum 1 year tenure in previous positions.
• Experience working in a high-volume inbound call center environment.
• Strong customer service, communication, and problem-solving skills.
• Ability to efficiently navigate multiple computer systems and applications.
• Strong data entry and documentation accuracy.
• Typing speed of 30 WPM or higher.
• Basic to intermediate computer proficiency.
• Excellent attention to detail and organizational skills.

Skills

• Call Center Operations
• Customer Service Excellence
• High-Volume Inbound Call Handling
• Data Entry
• Computer Literacy
• Multi-System Navigation
• Documentation & Recordkeeping
• Problem Solving
• Verbal & Written Communication

Preferred Qualifications

• Experience handling confidential or sensitive information.
• Experience with CRM platforms and customer service software.
• Prior healthcare customer service or prior authorization experience.
• Proven ability to meet quality assurance and productivity metrics.

Why Join Us

• Competitive compensation
• Supportive team environment
• Opportunity to gain valuable customer service and healthcare-related experience
• Career growth and advancement opportunities
• Comprehensive training provided

Pay

The pay range for this position is $22.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a Contract, fully onsite position based in Carlsbad, CA.