Front Desk Receptionist

About the Role

At SEV Laser, every client interaction matters. From the moment a client walks through our doors, our clinic teams create a welcoming, seamless, and elevated experience that builds lasting relationships and keeps clients coming back. We're looking for Front Desk Receptionists who are passionate about delivering exceptional service, supporting efficient clinic operations, and contributing to a collaborative, high-performing culture. If you thrive in a fast-paced environment, enjoy working as part of a results-oriented team, and are excited to grow your career in the beauty industry, this role is a great fit.

Responsibilities

• Client Experience & Front Desk Operations
  • Warmly greet every client entering and exiting the clinic
  • Manage check-in, check-out, and payment processes
  • Provide accurate information about treatments, packages, retail, and promotions
  • Address client questions professionally and courteously
  • Maintain confidentiality and uphold SEV service standards
• Sales & Service Promotion
  • Actively promote services, memberships, and retail products
  • Identify client needs and recommend appropriate treatments or upgrades
  • Support clinic sales goals through product knowledge and engagement
  • Maintain up-to-date familiarity with pricing and promotions
• Scheduling & Administrative Support
  • Accurately book, modify, and cancel appointments
  • Answer phone calls with elevated phone etiquette
  • Respond to emails and voicemails promptly
  • Utilize booking and client-management systems efficiently
  • Support scheduling flow and operational updates
• Office & Treatment Room Support
  • Open and close clinic per Standard Operating Procedures
  • Maintain a clean, stocked, organized front desk and lobby
  • Assist with transitional cleaning of treatment rooms as needed
  • Monitor inventory and notify management when supplies run low
• Training & Team Support
  • Participate in required service and sales training
  • Model SEV service standards and professionalism
  • Support onboarding of new team members
  • Contribute positively to team culture

Requirements

• Previous experience in a receptionist or customer service role is preferred
• Strong sales skills with a proven track record of meeting or exceeding targets
• Excellent communication and interpersonal skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Proficiency in Zenoti scheduling software is preferred
• Positive attitude and a passion for the beauty and wellness industry
• Comfortable using computer systems and booking platforms
• Reliable, punctual, and consistent attendance
• Ability to work independently
• Weekend availability required

Working Conditions

• Fast-paced, client-facing environment
• Standing for extended periods
• Frequent interaction with clients and team members
• Exposure to office equipment and cleaning supplies

Schedule

• Must be available to work up to 4 days per week including weekends
• Must be available to work from 9:30am-7:30pm each day

Benefits

SEV offers a competitive total rewards package designed to support the health, well-being, and professional success of our full-time employees. Eligible employees may participate in a variety of benefit programs, including:

• Medical, Dental, and Vision Insurance
• Employer-paid Basic Life and AD&D Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• 401(k) Retirement Savings Plan
• Paid Time Off (PTO) and Paid Sick Leave
• Paid Holidays (for eligible positions)
• Employee Discounts on SEV services and products
• Professional development and career growth opportunities

Pay

The pay range for this role is $16.50 - $18.50 USD per hour (Edina - Minneapolis, MN).