Front Desk Receptionist

About the Role

At SEV Laser, every client interaction matters. From the moment a client walks through our doors, our clinic teams create a welcoming, seamless, and elevated experience that builds lasting relationships and keeps clients coming back. We're looking for a Front Desk Receptionist who is passionate about delivering exceptional service, supporting efficient clinic operations, and contributing to a collaborative, high-performing culture. If you thrive in a fast-paced environment, enjoy working as part of a results-oriented team, and are excited to grow your career in the beauty industry, we'd love to hear from you!

Responsibilities

• Client Experience & Front Desk Operations
  • Warmly greet every client entering and exiting the clinic
  • Manage check-in, check-out, and payment processes
  • Provide accurate information about treatments, packages, retail, and promotions
  • Address client questions professionally and courteously
  • Maintain confidentiality and uphold SEV service standards
• Sales & Service Promotion
  • Actively promote services, memberships, and retail products
  • Identify client needs and recommend appropriate treatments or upgrades
  • Support clinic sales goals through product knowledge and engagement
  • Maintain up-to-date familiarity with pricing and promotions
• Scheduling & Administrative Support
  • Accurately book, modify, and cancel appointments
  • Answer phone calls with elevated phone etiquette
  • Respond to emails and voicemails promptly
  • Utilize booking and client-management systems efficiently
  • Support scheduling flow and operational updates
• Office & Treatment Room Support
  • Open and close clinic per Standard Operating Procedures
  • Maintain a clean, stocked, organized front desk and lobby
  • Assist with transitional cleaning of treatment rooms as needed
  • Monitor inventory and notify management when supplies run low
• Training & Team Support
  • Participate in required service and sales training
  • Model SEV service standards and professionalism
  • Support onboarding of new team members
  • Contribute positively to team culture

Requirements

• Previous experience in a receptionist or customer service role is preferred
• Strong sales skills with a proven track record of meeting or exceeding targets
• Excellent communication and interpersonal skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Proficiency in Zenoti scheduling software is preferred
• Positive attitude and a passion for the beauty and wellness industry
• Comfortable using computer systems and booking platforms
• Reliable, punctual, and consistent attendance
• Ability to work independently
• Weekend availability required

Working Conditions

• Fast-paced, client-facing environment
• Standing for extended periods
• Frequent interaction with clients and team members
• Exposure to office equipment and cleaning supplies

Schedule

• Must be available to work up to 3 days per week including weekends
• Must be available to work from 9:30am-7:30pm each day

Benefits

• Employee Discounts on SEV services and products
• Paid Sick Leave
• Opportunities for professional growth and internal career advancement
• Participation in Company recognition programs and team events, where applicable

Pay

The pay range for this role is $19 - $21 USD per hour (Pasadena, CA).