Front Desk Receptionist

Rothman Orthopaedics is looking to hire a full-time Front Desk Receptionist based in our Newtown, PA office. This position will require travel to offices within the region for training and coverage purposes.

Schedule

Monday through Friday, 7 AM to 4:30 PM

About the Role

The Front Desk Receptionist greets, instructs, directs, and schedules patients and visitors. This individual serves as a liaison between patient and medical support staff.

Key focus areas include increased patient satisfaction, co-pay collection, referral capture, time stamping accuracy, accuracy in demographic and insurance capture, time management (attendance and overtime), chart prep for insurance, co-pay and referral, and cross-training to assist in other areas.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks in patients, verifies and updates demographic and insurance information in eCW.
• Updates the eCW system on patients’ arrival and records referral information.
• Utilizes eCW to enter the copayment and notes to the Business Office.
• Checks out and makes appointments for follow-up patients' office schedules.
• Answers telephone in an amiable and professional manner, screens calls, answers questions within the position’s responsibility, forwards calls, or takes messages for preassigned personnel.
• Assists patients with ambulatory difficulties.
• Screens visitors and responds to routine requests for information.
• Collects applicable insurance co-pay information and referrals.
• Batches out and balances end-of-day payments.
• Assists other front desk personnel in situations with irate patients.
• Maintains work area and lobby in a neat and orderly manner.
• Re-supplies front desk for the day.
• Prepares all work for the next business day in eCW, including linking of referring doctor, referral number, copay, and authorization number for Visco Injections, Epi's, etc.
• Prints out all related paperwork for patients’ appointments with the physician.
• Attends meetings as required.
• Works in conjunction with the Patient Responsible team to collect past due balances.
• Exemplifies the desired culture and philosophies of the organization.

Requirements

• High School Diploma or GED (minimum education requirement).
• Minimum of one (1) year’s experience in a medical office environment.
• Knowledge of business office procedures and medical terminology (preferred).
• Computer skills including, but not limited to, MS Office Suite.

Pay

$16.00/hr - $22.00/hr

Benefits

• Competitive pay.
• Comprehensive health and dental benefits.
• Tuition reimbursement.
• Paid time off.
• Retirement savings plans.

As a condition of employment at Rothman Orthopaedics, it is required you receive the COVID-19 vaccination. Requests for reasonable accommodations will be considered.