Front Desk Receptionist

About the role

Rothman Orthopaedics is looking to hire a full-time Front Desk Receptionist based in our Bryn Mawr, PA office. Travel will be required to offices within the region as needed for coverage purposes.

Responsibilities

The Front Desk Receptionist greets, instructs, directs, and schedules patients and visitors. This individual serves as a liaison between patient and medical support staff.

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks in patients, verifies and updates demographic and insurance information in eCW.
• Updates the eCW system on patients’ arrival and records referral information.
• Utilizes eCW to enter the copayment and notes to the Business Office.
• Checks out and makes appointments for follow-up patients' office schedules.
• Answers telephone in an amiable and professional manner, screens calls, answers any questions that are within the area of the position's responsibility, forwards calls, or takes messages for preassigned person.
• Assists patients with ambulatory difficulties.
• Screens visitors and responds to routine requests for information.
• Collects applicable insurance co-pay information and referrals.
• Batches out and balances end-of-day payments.
• Assists other front desk personnel in situations with irate patients.
• Maintains work area and lobby in a neat and orderly manner.
• Re-supplies front desk for the day.
• Prepares all work for the next business day in eCW: to include linking of referring doctor, referral number, copay and authorization number for Visco Injections, Epi's, etc.
• Prints out all related paperwork for patients’ appointments with the physician.
• Attends meetings as required.
• Works in conjunction with Patient Responsible team to collect past due balances.
• Exemplifies the desired culture and philosophies of the organization.

Requirements

• High School Diploma or GED minimum education requirement
• Minimum of one (1) year’s experience in medical office environment

Skills

• Knowledge of business office procedures & medical terminology (preferred)
• Computer skills including, but not limited to, MS Office Suite

Pay

Pay Range: $16.00/hr - $22.00/hr

Schedule

Monday through Friday; 8‑hour shift varies between 7 AM and 4:30 PM. Travel required to regional offices as needed for coverage.

Benefits

Competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans. Recognized as a Top Workplace in Philadelphia by the Philadelphia Inquirer year after year.