Front Desk Receptionist

Renaissance Pet Resort & Spa is an award-winning, full-service pet care facility providing boarding, daycare, and grooming for dogs and cats. For over 23 years, we have been known for exceptional care, professionalism, and a team culture that treats both pets and people like family. We are a systems-driven, team-oriented environment where consistency and follow-through are key to delivering an exceptional client and pet experience.

About the role

As the first point of contact for our clients, the Front Desk Receptionist plays a critical role in creating a welcoming, efficient, and professional experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities while maintaining a calm and positive presence.

Responsibilities

• Greet clients and pets in a warm, professional manner
• Manage check-in and check-out for boarding, daycare, and grooming services
• Answer phones, respond to messages, and handle client inquiries promptly
• Process payments, deposits, and account balances accurately
• Schedule reservations and services using Gingr software
• Maintain accurate client and pet records
• Communicate clearly with kennel and grooming teams to ensure smooth daily operations
• Work collaboratively with kennel and grooming departments to follow and support standard operating procedures
• Follow established procedures and company standards consistently

Requirements

• Previous front desk or receptionist experience required
• Experience in the pet care or veterinary industry strongly preferred
• Experience with Gingr software or similar product preferred
• Strong organizational and multitasking skills
• Comfortable working in a fast-paced environment
• Professional communication skills, both in person and on the phone
• Reliable, punctual, and detail-oriented

What Success Looks Like in This Role

• Works confidently within established systems and procedures
• Communicates questions or concerns clearly, then supports team decisions
• Maintains strong time management and follows through on responsibilities
• Contributes to a consistent, team-oriented environment
• Takes ownership of tasks and completes them without close supervision

Pay

$18 to $21 per hour, depending on experience. Opportunity for additional income through generous client tips.

Schedule

• Full-time and part-time positions available
• Weekend availability required

Benefits

• Health, dental, vision, and chiropractic insurance
• Matching 401k
• Vacation and sick leave
• Employee discounts
• Company parties
• Opportunity for advancement

Why Join Renaissance Pet Resort & Spa

• Be part of a respected, established, and award-winning business
• Work with a supportive and experienced team
• Opportunity for growth within the company
• Make a meaningful difference in the lives of pets and their families