Front Desk Receptionist

Job Summary

Essential Duties And Responsibilities

• Answer all incoming calls in a professional manner.
• Routinely route calls to the appropriate departments.
• Take and relay messages for therapy and administrative personnel when they are unavailable.
• Absorb and relay information from callers regarding patient status, hospital services, staffing, and other inquiries.
• Page staff, patients, and visitors as needed.
• Place hospital-related calls for staff and patients.
• Monitor the telephone system for usage or technical issues and notify the appropriate personnel when problems arise.

Customer Service

• Greet patients, visitors, physicians, and hospital personnel in a friendly and professional manner.
• Direct visitors to the appropriate departments or locations.
• Notify staff of arriving appointments, family members, and special guests.
• Direct new employees and job applicants to the appropriate department.

Administrative Support

• Schedule conference rooms for meetings and tours.
• Cook up FedEx and UPS deliveries and pickups.
• Distribute bi-monthly payroll to hospital personnel.
• Accurately track and process incoming payments for meals, postage, and other miscellaneous expenses.
• Provide clerical support to other departments as needed.

Qualifications

• A high school diploma or equivalent is required.
• Previous receptionist, customer service, or administrative experience is preferred.
• Excellent communication and interpersonal skills are essential.
• The ability to work effectively in a fast-paced environment and remain calm under pressure is crucial.
• Strong organizational and multitasking abilities are necessary.
• A professional appearance and adherence to the hospital dress code are expected.
• Neat and legible handwriting is required.
• Proficiency with computers and standard office software is important.