Front Desk Receptionist

Essential Skills & Abilities

• Welcome patients/caregivers, determine the purpose of visits, and direct to appropriate person or department.
• Promptly and professionally answer telephone calls and route them appropriately.
• Retrieve and greet messages from voice mail.
• Facilitate patient flow and communicate delays with patients and clinical staff.
• Follow all policies on safety and security, maintaining restricted areas safely.
• Create a patient-friendly environment.
• Schedule and cancel patient appointments.
• Verify demographics and insurance information.
• Register and check out all patients.
• Collect co-payments; print receipts as needed.
• Reconcile money collected and charges at the end of each shift.
• Adequately screen solicitors for relevance to organization needs.
• Confirm appointment schedules.
• Print daily appointment lists.
• Maintain supplies of all forms and office materials; monitor inventory needs and place orders.
• Manage and maintain electronic check-in.
• Maintain waiting room for a generally tidy appearance.
• Keep the reception area and office files clean and organized.
• Regular and prompt attendance is expected and required.

Position Requirements

• Previous customer service experience preferred.
• High School degree or equivalent.
• Strong oral and written communication skills.
• Strong computer skills and understanding of various practice management software.
• Ability to work as a team in a fast-paced environment.
• Ability to multitask and prioritize work responsibilities.
• Ability to float between other offices throughout Fairfield County.

Compensation & Benefits

• Competitive base salary commensurate with experience.
• Comprehensive health, dental, and vision benefits package.
• 401(k) plan with employer match.
• Flexible spending account (FSA).
• Health savings account (HSA) with employer contribution.
• Life Insurance.
• Paid time off and holidays.

Reporting Relationships

Reports to: Assistant Director of Facilities & Administrative Operations