Front Desk Receptionist

Description Join Palestine Regional Medical Center in Palestine, TX, a 150-bed hospital that has recently earned the prestigious Leapfrog “A” Safety Grade, the Platinum Award for quality from parent-company ScionHealth, and certification as a Chest Pain Center and Level IV Trauma facility. Palestine Regional provides a range of comprehensive care, including the latest in diagnostic, therapeutic, and rehabilitative services, both on an inpatient and outpatient basis. Palestine Regional is an integral part of the local community, giving you the chance to grow your career while making a real impact close to home. Job Summary The Clinic Receptionist is the first point of contact for patients and visitors. This role is responsible forgreeting and directing patients, managing patient registration, verifying insurance information, scheduling appointments, and ensuring accurate data entry. The receptionist facilitates communication between patients, staff, and providers while maintaining patient confidentiality and delivering exceptional customer service. Essential Functions Greets and registers patients, verifies demographic and insurance informationSchedules patient appointments and manages the appointment calendarAnswers incoming calls, directs calls to appropriate departments, and takes messages as neededCollects patient payments, copays, and provides receiptsAssists patients with completing required paperwork and obtains necessary signaturesVerifies insurance benefits and obtains pre-authorization as requiredMaintains confidentiality and security of patient information in accordance with HIPAA guidelinesManages patient flow in the waiting area and communicates patient status to clinical staffMaintains a clean and organized reception areaPerforms general clerical duties including faxing, scanning, and data entry Knowledge/Skills/Abilities/Expectations Excellent communication and customer service skillsStrong attention to detail and organizational abilitiesAbility to multitask and work in a fast-paced environmentProficiency in Microsoft Office Suite and EMR systemsKnowledge of insurance verification and basic medical terminologyAbility to maintain professionalism and confidentialityCapable of lifting up to 20 lbs and performing repetitive tasks such as typing and data entry Qualifications Education High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role. (Preferred) Licenses/Certifications None required Experience Prior Experience in a medical office, physician practice, or hospital setting (Preferred) And Prior Experience with electronic medical records (EMR) systems (Preferred)