Front Desk Receptionist

Summary of tasks

• Welcome and greet all patients and visitors, in person or over the phone.
• Answer the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
• Register new patients and update existing patient demographics by collecting patient detailed information including personal and insurance or financial information.
• Verify all new patient or existing patient insurance and personal information as entered by the call center operator at the time the appointment was made.
• Facilitate patient flow by notifying the provider of patient’s arrival, being aware of delays, and communicating with patients and clinical staff.
• Schedule all tests, MRI’s or referrals. Also schedule next appointments and reschedule any patient appointments.
• Collections patient payments and records these payments on a daily batch sheet for billing.
• Maintain the cash drawer for the office and reconcile the petty cash on a daily basis.
• Respond to patients, prospective patients, and visitor inquiries in a courteous manner.
• Protect patient’s rights by maintaining confidentiality of personal and financial information.
• Keep office supplies within the clinic adequately stocked by anticipating inventory.

Qualification

• High school diploma or equivalent
• 2 years of relevant experience scheduling in a medical office environment
• Thorough understanding of medical office workflows
• 1 year of experience working with EHR
• Experience in Family Medicine and/or Orthopedics is a plus