Front Desk Receptionist

Patient Reception and Customer Service

• Greet and assist patients, visitors, students, and faculty in a professional and courteous manner.
• Manage patient check-in and check-out processes to ensure smooth clinic flow.
• Answer phones and respond to patient inquiries regarding appointments and general clinic information.
• Maintain accurate patient records in the electronic health record (EHR) system.
• Facilitate efficient patient scheduling and appointment coordination.
• Support patient satisfaction through professional communication and service.

Insurance and Administrative Support

• Perform insurance verification for patient appointments, including eligibility and coverage.
• Provide support with patient billing processes, including collecting payments and addressing billing inquiries.
• Work collaboratively with the billing team to ensure accurate documentation and follow-up as needed.

Operational Support

• Aid in maintaining an organized and efficient front desk environment.
• Support clinic operations and patient flow in a high-volume setting.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience in a high-volume dental office.
• Minimum 1 year of experience with dental insurance verification and related processes.
• Associate's degree preferred.

Department Specific Information

The Bitonte College of Dentistry at Northeast Ohio Medical University delivers a comprehensive predoctoral dental program grounded in patient-centered care, community engagement, and evidence-based practice. The College is committed to preparing practice-ready oral health professionals while supporting student success and meeting accreditation standards.

Starting Pay Rate Range

$16.92 – $19.74, commensurate with experience.

Benefits & Perks

• Healthcare Coverage
• Flexible Spending Account (FSA) or Health Savings Account (HSA)
• Short- and long-term disability coverage
• Long-term care coverage options
• Life insurance
• Retirement
• State retirement plan with 14% employer contribution to help you plan for the future
• Paid Time Off
• Generous vacation and sick leave, in addition to 11 paid holidays each year
• Additional Benefits
• Ongoing investment in your professional growth through on-site training and Lean Six Sigma certification
• Employee wellness activities and initiatives that support a healthy work-life balance

Application

To apply, visit https://neomed.peopleadmin.com/postings/6939.