Front Desk Receptionist

About the role

The Front Desk Receptionist is responsible for managing and organizing front-desk patient check-ins for initial and follow-up research visits. This position requires a patient-facing professional who represents the site location as well as the company as a whole. This role also supports clinical research operations by assisting with participant flow, maintaining study visit schedules, and ensuring a professional and welcoming environment for research participants, sponsors, and site visitors.

Responsibilities

• Greet patients
• Answer questions regarding site location, services, programs, fees, payments, and registration
• Schedule patient appointments
• Verify participant identification and ensure completion of required sign-in documentation
• Notify research staff of participant arrivals and assist with visit flow coordination
• Maintain an organized reception area and ensure a professional research environment
• Assist with visitor logs, sponsor/monitor sign-in, and vendor check-in processes
• Support site administrative tasks, including filing, scanning, and document management
• Coordinate with clinical research coordinators, investigators, and site leadership to support daily operations
• Perform clerical work
• Disseminate information to research staff
• Coordinate the daily administration of doctors, staff, visitors, and patients at the research site
• Answer phones and respond to in-person patient inquiries
• Perform other duties as assigned

Qualifications

• High school diploma or GED required
• Strong administrative, organizational, and planning skills required
• Basic proficiency in Microsoft Office required
• Strong attention to detail required
• Excellent customer service skills
• Proven ability to multitask in a rapidly changing environment

Preferred qualifications

• Knowledge of medical terminology preferred
• Bilingual preferred
• Medical Assistant Certification preferred

About the company

At Alliance Clinical Network, our mission is to advance medical research by enrolling diverse populations in high-quality clinical trials. We are committed to maintaining the highest standards of integrity and excellence, and to ensuring that every participant receives respectful and compassionate care. We strive to build a tightly knit, supportive and collaborative environment where our team members can thrive and make meaningful contributions to human health.