Front Desk Receptionist

Job Summary

Responsibilities

• Answers phones and transfers calls to the appropriate staff member
• Records internal phone calls
• Manages the front desk and greets incoming guests
• Maintains the lobby and reception area as presentable
• Communicates with the Supervisor when the front desk requires coverage (lunch, call-offs, and vacation)
• Organizes Home Health SOC packets
• Affords assistance with other tasks when it does not compromise primary duties (Chart Audits, Scheduling, Missed Visits)

Professional Requirements

• Adheres to dress code, appearance is neat and clean
• Completes the annual education requirements of the Agency
• Maintains regulatory requirements
• Maintains patient confidentiality at all times
• Represents the organization in a positive and professional manner
• Complies with all organizational policies regarding ethical business practices
• Communicates the mission, ethics, and goals of the organization

Job Requirements

• Graduate of High School
• One-year office experience
• Valid driver’s license and reliable automobile
• Proof of automobile insurance
• Demonstrates a willingness to assist other office staff members as needed
• Relates well to the community, staff, and other professionals

Skills

• Knowledge of coding and keyboarding
• Knowledge about Medical Terminology
• Ability to read and speak in English

Physical Demands

• Prolonged sitting and walking required
• Ability to move up to 50 pounds

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule

• 8-hour shift
• Monday to Friday

Education

• High school or equivalent

Experience

• Customer service: 1 year

Work Location

• In person