Front Desk Receptionist

About the role

At Mesquite Village Wellness & Rehabilitation, we are committed to providing exceptional care to our patients, and we are seeking a dedicated and skilled Front Desk Coordinator to join our team. As a Front Desk Coordinator, you will play a crucial role in ensuring the smooth operation of our front desk, providing outstanding customer service, and assisting our healthcare professionals in delivering top-notch care.

Responsibilities

• Greet patients, families, and visitors, and provide a warm and welcoming environment
• Answer phone calls, respond to emails, and resolve patient inquiries and concerns in a timely and professional manner
• Maintain accurate and up-to-date patient records, and ensure confidentiality and security of sensitive information
• Collaborate with healthcare professionals to resolve issues and ensure seamless communication
• Perform various administrative tasks, such as data entry, filing, and mail management
• Develop and maintain relationships with patients, families, and referring providers to ensure satisfaction and loyalty

Requirements

• 2 years of experience in a healthcare setting, preferably in a front desk or administrative role
• Excellent communication, organizational, and interpersonal skills
• Strong attention to detail and ability to maintain confidentiality
• Ability to work effectively in a fast-paced environment with multiple priorities