Front Desk Receptionist

Mainspring Recovery is a mission-driven behavioral health organization built on the belief that healing happens when the right people are in the room. We provide care across multiple levels, including Residential, Partial Hospitalization (PHP), and Intensive Outpatient (IOP), supporting individuals and families throughout the recovery process. Every role at Mainspring contributes to creating safe, structured, and effective environments where people can rebuild their lives.

About the role

The Front Desk Receptionist will play a crucial role in providing excellent customer service and creating a positive impression for our guests. The ideal candidate will have strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities

• Receives, screens, routes and responds to incoming telephone calls.
• Takes accurate messages and ensures timely delivery.
• Greets guests and provides appropriate assistance and information in a welcoming manner.
• Maintains cleanliness and organization of the front desk area.
• Handles incoming and outgoing mail and packages.
• Provides general administrative support to staff as needed.
• Performs all other duties as assigned.

Requirements

• High school diploma or GED required.
• A minimum of one (1) year in a Front Desk Receptionist or similar role is preferred.
• Proficiency with Microsoft Office Suite (i.e., Word, Excel, Outlook, Teams).
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Professional demeanor with a friendly and welcoming attitude.
• Behavioral health facility experience a plus.

Working Conditions

• Direct care and client-facing position.
• PRN (as needed) hourly, non-exempt role.
• On-site in Lynchburg, VA.

Pay

$15 - $18 per hour, set in good faith based on the responsibilities of the role, qualifications, and market conditions.

Mainspring conducts job-related background checks, drug testing, TB testing, verification of employment history, and/or reference checks prior to employment.