Front Desk Receptionist

Key Responsibilities

• Welcome on-site visitors, determine the nature of their business, and announce visitors to appropriate personnel.
• Answer the telephone, greet and direct patients, salespeople, and visitors.
• Enter and update information in HST and NextGen from documentation as required.
• Absorb and update patient information in the computer system, collect co-pays, and account balances.
• Operate office equipment proficiently and report malfunctions to the supervisor immediately.
• Interact with co-workers, patients, and visitors in a friendly, professional, and courteous manner.
• Perform front office duties efficiently and correctly.
• Accept changes to the front desk procedure with an open mind and a positive attitude.
• Provide a role model for customer service and excellent patient care.
• Assist with other duties as assigned.

Requirements

• Must be available to work Monday - Saturday by rotation.
• Must have daily reliable transportation.

Qualifications

• Prior face-to-face customer service experience and/or healthcare or health-related field experience.
• Basic understanding of health insurance and medical billing.
• Prior experience in a medical office is preferred.
• Customer service and the desire to serve our patients and co-workers with a positive attitude.
• Ability to add, subtract, multiply, and figure percentages on a calculator.
• Respond to requests from other departments in a timely, positive, and pleasant manner.
• Demonstrate the ability to make decisions, take appropriate action, and follow tasks through to conclusion.
• Recognize and analyze the implications of new situations and develop workable solutions to maintain productivity and morale.
• Demonstrate willingness to accept new responsibilities.
• Excellent communication skills.

Benefits

• Competitive benefit package including competitive pay, health, dental, paid time off, paid holidays, 401(k) with company match, profit-sharing, employee discounts, and more.
• Work in a state-of-the-art facility that embraces the latest advancements in medical technology.
• Collaborative team atmosphere that supports one another and is committed to enhancing patient care.
• Opportunities for career advancement and continuous learning.

Pay

Competitive pay based on qualifications and experience.

Schedule

This is a 3-week rotational role that offers two weeks on 12-hour shifts, one week on 10-hour shifts.