Front Desk Receptionist

About the Role

Glen Park Senior Living is seeking a warm, professional, and dependable Front Desk Receptionist to serve as a welcoming first point of contact for residents, families, visitors, staff, and community partners. The ideal candidate is personable, organized, patient, and comfortable working in a senior living environment.

Responsibilities

Front Desk & Reception

• Welcome residents, families, visitors, vendors, and guests in a friendly and professional manner.
• Monitor the front desk and reception area during assigned shifts.
• Answer and route incoming telephone calls.
• Receive and distribute mail, packages, deliveries, and other correspondence.
• Maintain visitor sign-in and related reception records.
• Provide basic directions and information about the community.
• Maintain a clean, organized, and welcoming reception area.

Resident Support

• Respond courteously to routine resident requests and administrative questions.
• Direct resident concerns to the appropriate department or staff member.
• Assist residents with contacting family members, staff, transportation services, or other approved resources.
• Document resident requests requiring follow-up.
• Help maintain a welcoming and respectful environment for residents.

Family & Visitor Communication

• Serve as an initial point of contact for family members and authorized representatives.
• Provide routine administrative information regarding community activities, schedules, and procedures.
• Notify appropriate staff when families or visitors arrive.
• Coordinate visitor access according to community procedures.
• Handle sensitive interactions with patience, professionalism, and discretion.

Communication & Message Management

• Take accurate messages and route them to appropriate staff members.
• Monitor general reception emails or communication systems as assigned.
• Communicate urgent or time-sensitive information promptly.
• Maintain accurate records of messages requiring follow-up.
• Coordinate with management when questions or requests require additional assistance.

Administrative Support

• Assist with data entry, filing, copying, scanning, and document organization.
• Prepare basic forms, notices, and correspondence.
• Maintain reception logs and administrative records.
• Assist with scheduling routine meetings or appointments when requested.
• Support administrative projects for community leadership and office personnel.

Safety & Visitor Procedures

• Follow established visitor, access, emergency, and security procedures.
• Maintain awareness of individuals entering and leaving the community.
• Report unusual activity, safety concerns, or emergencies to appropriate personnel.
• Assist with emergency communication procedures as directed.
• Protect confidential resident, employee, and community information.

Community Activities Support

• Assist with distributing activity calendars and community announcements.
• Help residents and families obtain information about upcoming activities.
• Provide basic administrative assistance during resident events and meetings.
• Coordinate front-desk communication related to community activities.

Team Collaboration

• Work closely with administrators, caregivers, nurses, activities personnel, dining staff, housekeeping, maintenance, and other community employees.
• Communicate resident and visitor requests to appropriate departments.
• Participate in staff meetings and training as required.
• Maintain a professional and supportive relationship with residents and coworkers.

Qualifications

Required

• High school diploma or equivalent.
• Previous experience in reception, customer service, hospitality, office administration, healthcare, senior living, or a related environment preferred.
• Excellent verbal and written communication skills.
• Friendly and professional demeanor.
• Strong organizational and multitasking abilities.
• Basic computer and email skills.
• Ability to handle confidential information appropriately.
• Ability to remain calm and professional in a busy environment.
• Reliable attendance and punctuality.

Preferred

• Previous experience in assisted living, senior living, skilled nursing, healthcare, or residential care.
• Experience working with older adults and their families.
• Familiarity with electronic records or visitor-management systems.
• Experience handling multi-line telephone systems.
• CPR/First Aid certification or willingness to obtain certification where required.

Core Competencies

• Customer service
• Front desk operations
• Resident support
• Family communication
• Telephone etiquette
• Visitor coordination
• Administrative support
• Organization
• Confidentiality
• Professionalism
• Patience
• Teamwork

Benefits

• Competitive compensation
• Paid time off and company holidays
• Medical, dental, and vision benefits where eligible
• Retirement savings options
• Employee training and development
• Paid onboarding and orientation
• Supportive senior living environment
• Opportunities for career growth