Front Desk Receptionist

Elite DNA Behavioral Health · Gainesville, FL · 3 days ago

On-siteAdministrative$17–$19/hrFull-time

The candidate selected for this position must be willing to work the following schedule:

Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
Schedule appointments; direct walk-in patients and emergencies as per established policies and procedures.
Answer all incoming calls and route them to the appropriate staff.
Register all patients per registration protocols and collect all documentation.
Generate required documents for each patient and ensure all documents are completed in full.
Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.
Collections deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures.
Inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected.
Work closely with Provider and Medical Assistant staff to assure smooth patient flow and cut down on waiting time.
Call and remind patient of his/her appointment.
Follow up on “no show” patients daily.
Communicate patient’s problem/complaint to the clinic manager or his/her designee.

Friendly personality with the desire to work with the public.
Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
Ability to handle multi-functions.
Ability to work in a fast-paced office environment.
Ability to push, pull, lift, move, and/or carry up to 15 lbs.
Ability to perform focused work with close attention to detail.
Ability to operate office equipment, including computers, copiers, fax machines, phones plus, the ability to type at least 35 wpm.
Ability to interact with others, both in person and through phone, e-mail, and written correspondence.
Ability to relate to patients, through familiarity with medical terminology and triage procedure.
Ability to relate to the public regardless of ethnic, religious and economic status.
Ability to communicate with people and understand their problems.
Must believe in health care with dignity for all.

Competitive compensation.
Full benefits package including medical, dental, vision, life insurance, annual PTO of 15 days with tenure recognition incentives, one additional paid day for your birthday and Employee Assistance Program.
Opportunities for growth.
A great team atmosphere that empowers you to seek better ways to deliver service and take ownership of outcomes in providing quality service and support.

$17-19/hr

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