Front Desk Receptionist

D&S Automotive was founded in 1977 and has grown to become a leader in Northeast Ohio collision repair and automobile restyling. With five locations in Mentor (2), Chardon, Elyria, and Kirtland, the company is locally owned and headquartered in Mentor, Ohio. Known for unrivaled customer experience, attention to detail, award-winning service, and community involvement.

What We Value

• Philanthropy: We embrace philanthropy and maintain a culture of giving to better our community.
• Family: We foster a welcoming atmosphere where employees build camaraderie, support one another, and work together to solve problems and achieve common goals.

About the Role

This full-time position plays a key role in delivering D&S Automotive’s promise of exceptional customer experience. Schedule: Monday through Friday, 7:45 am – 5:30 pm.

Responsibilities

• Answer and direct phone calls to the appropriate person, department, or location.
• Provide basic information in-person and over the phone.
• Greet all in-person customers with a friendly demeanor.
• Assist with the coordination of customer rental cars.
• Maintain a safe and clean reception area, including showroom pens and marketing materials.
• Keep inventory of coffee, water, and bathroom supplies in the customer waiting area.
• Order office supplies and manage inventory.
• Assist Collision Center Service Representative with preparing vehicle drop-off files and work authorization forms.
• Assist the Accessory Department by sending out Google Review requests.
• Assist customers with tows.
• Support staff with company-hosted events as assigned.
• Perform other duties and special assignments as needed.

Requirements

• 2+ years of related experience.
• Experience handling multiple phone lines preferred.
• High school diploma or equivalent.
• Valid driver’s license; ability to pass background and credit check.
• Ability to handle confidential information.
• Punctual and dependable attendance.
• Familiarity with Microsoft Office Suite.

Qualities We Seek

• Excellent verbal communication skills.
• Professional attitude and appearance.
• Friendly, outgoing personality.
• Exceptional organization and multi-tasking skills.

Benefits

• Medical, vision, and dental insurance.
• Paid time off (PTO).
• Continuing education opportunities.
• Paid holidays.
• 401K plan.