Front Desk Receptionist

About the Company

NeueHealth is a value-driven healthcare company grounded in the belief that all health consumers are entitled to high-quality, coordinated care. By uniquely aligning the interests of health consumers, providers, and payors, we help to make healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid. NeueHealth delivers clinical care to health consumers through our owned clinics – Centrum Health and Premier Medical – as well as unique partnerships with affiliated providers across the country. We also enable providers to succeed in performance-based arrangements through a suite of technology and services scaled centrally and deployed locally. Through our value-driven, consumer-centric approach, we are committed to transforming healthcare and creating a better care experience for all.

About the Role

This role will provide essential administrative support to ensure the efficient operation of our medical clinic. Working closely with providers and patients, the Front Desk Receptionist will manage tasks related to patient care management, organization, and communication with accuracy, quality, and promptness. The Front Desk Receptionist should demonstrate exceptional organizational abilities, empathy, and a commitment to patient care. As the first point of contact in the clinic, this position will play a crucial role in problem-solving, organization, and time management to facilitate the smooth and productive flow of the clinic.

Location: 2229 Sheridan St, Hollywood, FL 33020

Responsibilities

• Check patients in and out.
• Use various computer applications (e.g., Microsoft Office Suite).
• Update and file patient medical records.
• Insurance verification and obtain consent forms.
• Return patients' phone calls daily and timely.
• Process patient referrals.
• Answer and route phone calls accurately and greet patients.
• Follow all organizational policies on safety and security; maintain restricted areas by safeguarding keyless entry codes and computer system passwords.
• Optimize provider schedules and patient satisfaction with efficient scheduling.
• Maintain office inventory and equipment by anticipating supply needs and expediting supply orders.
• Travel to clinics within the region as needed for business operation or staffing coverage requirements.
• Other duties and responsibilities as assigned.

Requirements

• High school or GED equivalent.
• Minimum of 1-year experience as a receptionist.
• Bilingual (English and Spanish).
• Excellent customer service skills.
• Computer literacy.

Skills

• Respect for patient confidentiality.
• Compassionate and approachable.
• Responsible and trustworthy.
• Exceptional organizational skills to ensure that exceptional patient care is provided.
• Excellent written and verbal communication skills.