Front Desk Receptionist

Each franchise location is independently owned and operated. Pay, benefits, and schedules may vary by owner.

About Us

Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one: a survival school first and a learn-to-swim school second. As a result, we support our mission “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.”

While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our team should enjoy working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude.

Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life. As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

About the Role

The Customer Experience Specialist, known as a "Site Supervisor," works at the front desk of our swim school. This position plays a critical role in providing an excellent customer experience.

Responsibilities

• Welcoming students and parents/guardians to the pool deck area.
• Answering customers' questions about their account, their child’s progress, or about the program; also handle call center inquiries.
• Assist swim instructors and managers when needed during swim lessons.
• Manage employee schedules and track their attendance.
• Post media content and monitor social media platforms.
• Check water chemistry and temperature prior to swim lessons.

Requirements

• Excellent interpersonal communication and organizational skills.
• Responsible and professional demeanor.

Preferred Qualifications

• 1+ years of customer service experience.

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule (shifts are 4-5 hours; easy to schedule around school or other jobs)
• Free uniforms
• Opportunity for advancement
• Paid training
• Paid sick leave

Shifts typically run on weeknights from 3-8 pm and on weekends during the morning hours.

Pay

$15.00 - $18.00 per hour