Front Desk Receptionist

About the Role

Beacon Clinic, a patient-focused health and wellness center specializing in medical oncology, hematology, radiation oncology, rheumatology, and urology, is seeking a Healthcare Receptionist to join our team. This role is ideal for someone looking for exciting, flexible, and stimulating work with meaningful advancement opportunities.

Responsibilities

• Assists patients with check-in/out, including completion of intake forms, obtaining identification and insurance information, and collecting payments (e.g., copays, balances, etc.).
• Directs walk-in visitors to the appropriate department or staff member.
• Prepares patients for appointments and advises them on what to bring, including insurance information and list of medications.
• Utilizes office equipment (computer, fax, copier, scanner) and navigates multiple medical software programs, including Microsoft Office.
• Performs cleaning and stocking schedule for front office, reception area, patient lounge, restrooms, employee meeting rooms, kitchen, and coffee bars for clinic.
• Tends clinic areas, both patient and employee facing, to ensure a clean and comfortable environment.
• Answers a multi-line phone system, managing messages and transferring calls to the appropriate department.
• Coordinates, monitors, and schedules patient care at our clinic and across the patients’ care team.
• Navigates multiple providers and departments simultaneously and is expected to be available to speak with patients and healthcare professionals for the majority of the day, working with several complex scheduling workflows.

Requirements

• Experience in a front office position or other administrative duties is a must.
• Experience in a medical office is strongly preferred, with oncology office experience preferred.
• Compassionate and caring bedside manner.
• Strong written and verbal communication skills.
• Ability to work extremely well in a group setting.

Location

8854 W Emerald St #260, Boise, ID 83704

Benefits

• Paid Time Off
• Health Insurance, including dental and vision
• 401(k) Plan
• 8 paid, closed-clinic holidays
• Professional development fund
• Employee assistance program

Beacon Core Values

Our providers and staff at Beacon share these values and truly embody the mission of Beacon: Compassion, Grace, Honesty, Humor, Respect, and Trust. Our team is comprised of devoted, compassionate individuals who consistently go above and beyond for patients and strive to continually improve patient care and the overall patient experience.