Front Desk Receptionist

Arcadia Counseling in Sandy is seeking a full-time receptionist to work 7:30 am to 3:30pm. In this role, you will perform various administrative and clerical tasks at our front desk and serve as the first point of contact for our customers. Your duties will primarily involve providing administrative support to our therapists and clients, which includes answering phone calls, responding to emails and texts, onboarding customers, and handling billing. To be successful in this position, you should have a friendly demeanor, as customer service is a key aspect of the role. You must be able to manage emergencies promptly and effectively while also streamlining office operations. Multitasking and stress management skills are essential for success in this position. Ultimately, your responsibilities as a receptionist will include ensuring that the front desk welcomes guests warmly and executes all administrative tasks to the highest standards. Responsibilities Greet and welcome therapists and clients as soon as they arrive at the officeCommunicate promptly with therapists and clients through phone calls, texts, and emailsManage therapist calendars, schedule clients, onboard new customers, and verify insurance benefitsProvide basic and accurate information in-person and via phone/textUpdate and maintain accurate client information in our company platformEnsure the reception area is tidy and presentable, with all necessary supplies Skills Proven work experience as a Receptionist, Front Office Representative or similar roleProficiency with computers, websites, technologyProfessional attitude and appearanceSolid written and verbal communication skillsAbility to be resourceful and proactive when issues ariseExcellent organizational skills, with an eye for detailMultitasking and time-management skills, with the ability to prioritize tasksCustomer service attitude Bonus Skills Experience in the Mental Health IndustryExperience with SimplePracticeExperience with Insurance BillingExperience with Credentialing Benefits 401(k)401(k) matchingDental insuranceDependent health insurance coverageFlexible scheduleFlextimeHealth insuranceOpportunities for advancementPaid time offRetirement planVision insurance