Front Desk Receptionist

Apple Rehab Shelton Lakes is a 106-bed skilled nursing facility located on eight acres of scenic wooded land. As the area’s leading provider of short-term rehabilitation, we blend superior programs and services with a contemporary healing environment to deliver unparalleled care. Apple Rehab is a family-owned and operated company that treats residents and staff like family. Our expert senior management team is based at our home office in Avon, CT, ensuring local, hands-on leadership.

About the role

Performs clerical duties and recordkeeping functions to assist the administrative team in meeting the needs of the facility, ensuring proper procedures and maintaining the confidentiality of facility information and records at all times.

Qualifications

• Ability to read, write, and follow written and oral directions in English.
• Typing speed of at least 40 wpm with accuracy.
• Ability to perform simple math problems and handle multiple tasks simultaneously with frequent interruptions and distractions.
• Experience answering phones, managing heavy phone contact in a pleasant and efficient manner, and taking accurate messages.
• Ability to discern and maintain confidential information.
• Demonstrates cooperation in assisting others and ability to work as a team.
• Patience, tact, enthusiasm, and a positive attitude toward staff, residents, and their support networks.

Responsibilities

• Develops and maintains cooperative rapport with all facility personnel; greets and assists residents, visitors, vendors, and job applicants in a professional and courteous manner.
• Processes mail, answers telephones, accurately records messages, and responds to inquiries courteously.
• Types and proofreads reports, letters, and correspondence for staff as needed.
• Maintains databases and lists of resident personal information, such as phone numbers, and processes mailings as needed.
• Prepares admission packets and ensures distribution to appropriate departments.
• Assists all other facility staff with duties, sets and follows priorities, and ensures deadlines are met.
• Ensures office equipment, including printers, is maintained in a clean and safe manner, and that supplies are readily available and functional.
• Programs the telephone system if necessary; sends, receives, and distributes faxes.
• Ensures the postage machine is functioning and has postage available.
• Orders and tracks office supply needs and liaises with appropriate vendors.

Benefits

• Scholarships and career growth opportunities
• 4 weeks paid time off
• 7 paid holidays
• Health insurance benefits
• Short-term and long-term disability
• Call-a-Doc / 24-7 MD telephone service
• Employee Assistance Program
• Life insurance
• 401K retirement program
• Longevity credit