Front Desk Receptionist

Essential Functions & Responsibilities

• Projects a warm and professional image as representative of the credit union in receiving members, employees, visitors, vendors, and other building tenants.
• Contributes to a friendly and productive workplace while maintaining a secure environment by monitoring entrances and exits, verifying the identity of all visitors, contractors, and delivery personnel, issuing visitor passes, and maintaining accurate access logs.
• Directs visitors to the appropriate location, notifies credit union personnel of arrivals, and ensures that only authorized individuals gain entry.
• Takes an active role in the day-to-day operations of the Headquarters facility by assisting with building logistics and maintaining awareness of scheduled events.
• Oversees the HQ lobby, ensuring the area is consistently clean, neat, and hazard free, while also ensuring a warm and welcoming environment for all who enter.
• Polite, friendly and professional with AFCU employees, building tenants, and visitors to effectively support business needs and foster a positive workplace culture.
• Serves as a constant and vigilant presence at the AFCU Headquarters facility, maintaining awareness of lobby traffic and remaining continuously on the lookout for threats, unusual behavior, or anything that may compromise the safety of staff, members, and visitors.
• Reports any potential security concerns to the Risk Management department immediately.
• Maintains knowledge of local resources and amenities that are available in the HQ building and in the surrounding Fairfax Corner area and responds to questions about these resources.
• Assists with any special requests.
• Facilitates research requests for document retrieval, as time permits.

Knowledge And Skills

• Experience (12) twelve months of experience as a receptionist or working at a financial institution is preferred.
• Educational requirement: High school education or GED.
• Interpersonal Skills: Excellent oral and written communication skills. Excellent interpersonal and member/customer service skills.
• Other Skills: Excellent analytical, research and problem-solving skills. Ability to manage multiple tasks. Demonstrates exceptional situational awareness without compromising operational efficiency or guest service. Ability to learn skills in de-escalating interactions, threat detection, and social engineering. Exercises absolute confidentiality when handling sensitive information and proprietary security protocols.