Front Desk Receptionist

About the role

The Front Desk Receptionist (Patient Concierge) is a key link in our relationships with new consultations and patients. This role requires the ability to connect with people on a professional and friendly level to instill trust and confidence. The main objective is to ensure all patients and prospective patients receive top-quality attention and care in their interactions with the practice. The Front Desk Receptionist will partner closely with all staff members to achieve operational goals.

This is a full-time position that requires open availability, including Saturdays.

Responsibilities

• Welcome patients to the practice; answer the phone promptly and professionally
• Manage the clinic schedule and patient appointments; ensure the check-in process is handled in accordance with company policy
• Create, maintain, and file medical records
• Ensure that the practice and working areas are clean and stocked; inform management when stock is low
• Maintain a positive attitude and contribute toward a quality work environment
• Assist in all areas of daily operation as requested by the Practice Manager
• Other tasks as assigned by management

Requirements

• At least 1 year of experience in front desk or administrative support interfacing with clients, patients, or vendors
• Experience with scheduling tools (e.g., My Aesthetics Pro)
• Experience with patient charts and/or managing a complex filing system
• Experience managing a high volume of calls, including directing calls, taking messages, and prioritizing incoming calls while juggling incoming patients, vendors, or other tasks
• Professional demeanor and presentation
• Excellent communication skills, both verbal and written
• Strong computer skills with proficiency in G-Suite (Email, Calendar, Sheets, and Docs)
• Impeccable organizational skills
• Demonstrated experience in caring for customers or patients, preferably within a healthcare or service setting
• Ability to self-motivate while being a team player
• Full-time and weekend availability (Saturday and Sunday)
• Bilingual (English/Spanish) preferred

Physical Demands

• Must be able to sit or stand intermittently for the duration of a shift (8-12 hours)
• Push, pull, or lift up to 25 pounds

Benefits

• Insurance: Competitive choices for health, dental, and vision coverage; 1x base salary in life insurance, plus Short-Term and Long-Term Disability
• Retirement Plan: 401(k) & Roth IRA
• Paid Time Off: Vacation and sick days, as well as company holidays

Pay

$18-20/hour, based on experience. This role is also eligible for a monthly bonus incentive (up to $500).