Front Desk Reception- Downtown Lansing!

About the Role

We are looking for people who have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility, this role is perfect for you!

We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and ensure all are met to satisfaction in a timely manner.
• Post guest charges, collect payments, and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Requirements

• Must have weekend availability.

Pay

$16/hour.

Schedule

• 7am–3pm
• 3pm–11pm
• 11pm–7am

Benefits

Full-Time Associates only:

• Comprehensive benefit package, including medical, dental, and vision plans.
• Life insurance and short-term/long-term disability options.
• 401K options.
• Tuition assistance.
• Discounted room rates at Concord-managed hotels.
• Training & development and career advancement opportunities.

Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to hire the best associates in the market and provide a great work environment. At Concord, you can enjoy a culture where you are valued, and our Associate First policy is a way of life.