Front Desk Reception- Downtown Lansing! 3pm-11pm
Role Responsibilities
- Assist guests efficiently, courteously, and professionally at all times
- Maintain a high level of service and hospitality
- Promptly and effectively deal with guest concerns or issues and ensure all are met to satisfaction in a timely manner
- Post guest charges, collect payments, and follow all cash handling procedures as required by Concord
- Handle guest mail and messages with respect to privacy and professionalism
- Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
- Be a great communicator to various departments and management on guest comments and concerns
- Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance
- Have full knowledge of hotel safety and emergency procedures
Qualifications
- Must have weekend availability
- A passion to serve others
- A winning personality and high sense of responsibility
Benefits
(Full Time Associates only): Competitive wages, comprehensive benefit package including medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, training & development, and career advancement opportunities.
About the Role
We are looking for individuals who have a passion to serve others and enjoy engaging with others. This role is perfect for those with a keen sense of being proactive, responsive, and caring. Our company culture is based on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to hire the BEST associates in the market and provide a great work environment where you are valued and cared for.
Why Concord?
We are proud to be an EEO employer and maintain a drug-free workplace. Join our team and be a part of a fun, supportive, and growing organization.