Front Desk/Practice Manager - Healthcare

The Bedford-Stuyvesant Family Health Center (BSFHC) is a Federally Qualified Health Center (FQHC) that serves all of the primary health care needs of families in the heart of North and Central Brooklyn for over 40 years. Our mission is to provide the most professional, courteous and highest quality health care, with dignity, to those we serve, especially the underserved population, without regard for ability to pay.

About the role

We are seeking a Front Desk/Practice Manager to manage the day-to-day functions of the front desk operations units such as front desk, call center, patient management, and project management.

Responsibilities

• Oversee the day-to-day supervision and management of front desk functions
• Familiarize with front desk functions to be able to provide coverage as needed
• Manage staff’s performance, including hiring, training, and scheduling (annual leave, scheduled days off, Saturday schedules)
• Monitor time and attendance daily, ensuring all employees punch in and out for their required shifts
• Ensure staff work within their allocated working hours and obtain approval for any extra hours required
• Manage patient flow by monitoring wait time, cleanliness, and staff performance
• Maintain open communication with senior management, reporting any office-related issues or employee behavior
• Send daily emails to senior staff informing of any staff absences
• Foster a positive environment where providers and staff work together professionally
• Liaise closely with human resources to maintain office policies and evaluate staff performance
• Ensure staff adhere to dress code (including name badges) and comply with all front desk responsibilities and mandatory training
• Provide guidance to ensure all office staff work at their optimum
• Handle patient complaints over the phone and in person, resolving issues or directing them to appropriate department heads
• Attend monthly QI/Risk Management meetings to improve quality and assess front desk operations
• Schedule patient appointments and reach out to patients with appointment inquiries via website, overnight message center, and patient portal
• Verify accuracy of patient insurance and demographic information
• Maintain a close working relationship with management and patient navigators to ensure web registration and improve kiosk usage
• Oversee front office collection of co-payments and balance daily deposits
• Perform other related duties as assigned by supervisor or management

Requirements

• Associate’s degree; Bachelor’s degree preferred
• Three years of experience in health administration, including two years in a clinic and front desk environment
• Proficiency in Microsoft Word, Excel, and other computer applications and information systems
• Knowledge of eClinicalWorks (eCW) system and electronic health records
• Experience working with disadvantaged populations and knowledge of health disparities highly desired

Benefits

• Medical coverage
• 401k Retirement Plan with discretionary match
• Free life insurance and long-term disability
• Transportation plan
• Generous paid vacations and holidays

Pay

$60,000 and based on experience