Front Desk Patient Care Coordinator

About the role

This position is a great opportunity for someone with experience in reception, administration, or customer service who is looking for a stable, long-term career in a professional healthcare environment. No dental experience is required — we provide full training on dental insurance, dental terminology, Dentrix software, scheduling, treatment plan conversations, and daily front office systems.

Responsibilities

• Greet and check in patients in a professional and friendly manner
• Answer incoming phone calls and schedule appointments
• Absorb and assist patients with general questions and next steps
• Help review treatment plans and explain financial information with guidance
• Support patient check-out and appointment follow-up
• Maintain organized and accurate front desk records
• Use Google Drive, Google Docs, and Excel for daily office tasks
• Learn and use Dentrix dental software
• Support daily front office operations
• Work closely with doctors, assistants, and team members to create a 5-star patient experience

Qualifications

• Reception, administrative, or customer service experience required
• Professional, friendly, and dependable
• Strong communication and customer service skills
• Comfortable using computers and office technology
• Comfortable having financial conversations with patients
• Detail-oriented and able to multitask
• Willingness to learn dental insurance, terminology, and software systems
• Positive attitude and desire to grow with the team
• Bilingual skills are a plus, but not required