Front Desk- Part Time Weekends 7am-3pm

Job Summary

Guest Service Representatives are often the first in-person contact for hotel guests and support guests' realized and unrealized needs throughout the hospitality experience. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.

About Us

As a leader in the hospitality industry, Schahet Hotels has built a reputation based on exceptional culture and superior service. We have earned the title of “Best Places to Work” the past 3 years (‘21, ‘22, ‘23) and are excited to expand our team as we continue to grow!

Benefits

• Insurance
• Medical
• Dental
• Vision
• VPS Employee Discount
• Employee Assistance Program
• 401K with Match
• Life Insurance

Responsibilities

• Greet guests and perform check-in/out procedures in a friendly, professional, and courteous manner
• Follow all cash and credit card procedures required by Schahet and brand standard
• Answer questions and give directions
• Answer phones and make reservations
• Update housekeeping room status
• Respond promptly to any guests’ inquiries or complaints and offer alternate solutions if guest demand cannot be met

Qualifications

• One year of hospitality experience required
• Customer service experience required
• Experience handling cash and credit card procedures
• Attention to detail
• Organization skills
• Ability and flexibility to work various shifts including evenings, weekends, and holidays