Front Desk- Part Time 3pm-11pm
Schahet Hotels · Carmel, IN · 2 mo ago
AdministrativePart-time
Job Summary
Guest Service Representatives are often the first in-person contact for hotel guests and support guests' realized and unrealized needs throughout the hospitality experience. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.
About Us
As a leader in the hospitality industry, Schahet Hotels has built a reputation based on exceptional culture and superior service. We have earned the title of “Best Places to Work” the past 3 years (‘21, ‘22, ‘23) and are excited to expand our team as we continue to grow!
Benefits
- Insurance
- Medical
- Dental
- Vision
- VPS
- Employee Discount
- Employee Assistance Program
- 401K w/ Match
- Life Insurance
Responsibilities
- Greet guests and perform check-in/out procedures in a friendly, professional, and courteous manner
- Follow all cash and credit card procedures required by Schahet and brand standard
- Answer questions and give directions
- Answer phones and make reservations
- Update housekeeping room status
- Respond promptly to any guests’ inquiries or complaints and offer alternate solutions if guest demand cannot be met
Qualifications
- One year of hospitality experience required
- Customer service experience required
- Experience handling cash and credit card procedures
- Attention to detail
- Organization skills
- Ability and flexibility to work various shifts including evenings, weekends, and holidays