Weekend Part Time Front Desk

Responsibilities

• Must be able to demonstrate excellent customer service.
• Must meet and greet residents and check guests and service providers in and out.
• Must be able to identify and clarify residents’ needs and desires.
• Must answer questions, give directions and instructions, and develop inventories of services.
• Able to work independently and without direct supervision.
• Maintains guest privacy and the organization’s reputation by keeping information confidential.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and screens messages.
• Controls access for authorized vendors to provide services within units of the building.
• Updates job knowledge by participating in educational opportunities and maintaining personal networks.
• Enhances department and organizational reputation by accepting and accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.
• Maintains daily logs, records, and forms.
• Resolves and follows up on all complaints/issues.
• May be assigned other duties by the on-site property manager.

Skills and Qualifications

• Must have a minimum of a High School Diploma or equivalent.
• Effective written and verbal communication skills.
• Strong abilities with computers are required (including Word, Outlook, and Excel).
• Multiple language fluency would be desirable.
• Must be able to understand and be knowledgeable in emergency response and access control procedures, electronic security control systems, and logs, records, and forms for the property.
• Ability to detect auditory and/or visual emergency alarms.
• Ability to navigate the property/building quickly and easily as required to meet the job functions.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Must be able to work well under pressure and deadlines, as well as work independently and prioritize time effectively.
• Ability to make decisions and solve problems creatively.
• Should also possess the ability to solve an array of personnel and customer-related problems with the result of positive resident and guest experience.

Education and Experience

• At least one year’s experience in an office environment.
• Front desk experience is preferred with customer service experience.

Physical Requirements

• Must have finger dexterity for typing/using a keyboard.
• Must be able to hear to place and receive telephone calls.
• Must be mobile enough to move around the office to make copies, distribute mail, etc.
• Must be able to lift 35 lbs.

Pay

$18.50 - $19.50 per hour, based on experience.

Schedule

Saturday and Sunday, 3:00 pm – 11:00 pm.

Benefits

• Paid sick time
• Dental and vision plans
• Supplemental accident, critical illness, hospital indemnity
• Short and long term disability
• Identity theft, legal services
• Pet insurance
• Employee Assistance Program
• 401(k) with company match