Front Desk (part-time)

About the role

As a Waterton Front Desk associate, you will provide efficient service for residents, guests and contractors. You will monitor and maintain a courteous lobby and building environment. Above all, you will have a passion for exceeding resident expectations and providing exceptional customer service.

Responsibilities

• Establish and maintain good relations with all residents, prospective residents, and vendors.
• Communicate in a courteous and professional manner at all times.
• Assist residents with deliveries, emergencies, telephone calls, recommendations, and maintenance requests.
• Ensure safety throughout the building by monitoring security systems and access doors and strictly adhering to key check out policy.
• Retrieve or replace keys as necessary.
• Provide access for guests, delivery, and service personnel at the request of management and residents.
• Maintain contractor and visitor log. Obtain identification as required.
• Act as a central point of contact for residents and staff, effectively conveying messages and requests to the appropriate parties.
• Monitor entrances and exits, and all activity in the front lobby and property entrances.
• Maintain a clean and orderly front desk and lobby area.

Requirements

• Availability to work a flexible schedule any day of the week. Evenings, weekends and/or holidays may be required.
• Excellent customer service skills.
• Strong written and verbal communication skills.
• Ability to resolve problems and stay composed in high-pressure situations.
• Must be team oriented.

Benefits

This is a Union position. Healthcare, retirement and other related benefits are provided through partnership with the Union.