Front Desk Overnight

Job Overview

Oversees all Front Desk Supervisor. Competent and interpersonal skills to work independently, strong communication, telephone, and customer service skills. Detailed oriented and able to multitask.

Responsibilities

• Maintains schedules and timesheets/cards for payroll purposes.
• Keeps track of activity logs, incident reports for the Manager’s review.
• Works closely with the Front Desk Coordinator and assists with shift filling.
• Provides training for new hires.
• Forwards vacation and day off requests to Front Desk Coordinator for approval.
• Aids in investigations, tape/log reviews for unusual incidents.
• Assists Property Manager with administrative tasks, mailings, etc.
• Demonstrates excellent customer service, communication, and time management skills.
• Maintains Emergency Response System.
• Greets and directs residents, guests, and invitees.
• Maintains Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Maintains daily log, records, and forms.
• Solves and follows up on all complaints/issues.
• Maintains a safe and secure environment.
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.

Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.
• Ability to lift 30 – 50 lbs.
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp and lift objects and packages.
• Reach with hands and arms.

Skills

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.
• Ability to lift 30 – 50 lbs.
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp and lift objects and packages.
• Reach with hands and arms.

Benefits

Your benefits include your choice of multiple medical plans, dental, and Vision. Time off benefits, paid holidays, and a 401k with company match are also available. Occasional travel may be required to attend training and other company functions.