Front Desk Officer/Specialist

Duties And Responsibilities

To apply online please click the following link: https://cityofbradenton.munisselfservice.com/employmentopportunities/default.aspx

Requirements

• Knowledge of and ability to understand, retain and follow City rules and regulations and Bradenton Police Department General Orders.
• Considerable knowledge of applicable state laws and municipal ordinances necessary for effective completion of duties.
• Ability to cope with situations firmly, courteously and tactfully, with respect the constitutional rights of others.
• Ability to prepare and maintain reports and records of activities.
• Ability to communicate clearly and concisely, orally and in writing.
• Ability to react quickly, calmly and appropriately under emergency conditions.
• Ability to complete citizen inquiries effectively while maintaining emotional composure, organization of work, and productivity during periods of high activity.
• Ability to effectively obtain information through interview and observation.
• Ability to obtain accurate, factual information, and distinguish between criminal and civil issues.
• Ability to understand and execute oral and written instructions.
• Ability to read, comprehend and follow detailed and complex procedures, laws and instructions.
• Ability to exercise discretion and to protect confidential or sensitive information.
• Ability to locate and utilize phone numbers, legal references, department procedures and extensive resource information.
• Ability to work as a team member.
• Ability to establish and maintain effective working relationships with other employees and the public as necessitated by the work.
• Ability to work a flexible/varied shift.

Qualifications

• Preferred previous experience working within a law enforcement organization as a sworn Law Enforcement or Corrections Officer, or 60 credit hours with an accredited college in the field of Criminal Justice or Forensic Science.
• Must be a United States Citizen or possess a resident green card.
• High school diploma or GED equivalent.
• On the job training will be provided.
• Preferred: Bilingual skills desired.

Skills

• Knowledge of and ability to understand, retain and follow City rules and regulations and Bradenton Police Department General Orders.
• Considerable knowledge of applicable state laws and municipal ordinances necessary for effective completion of duties.
• Ability to cope with situations firmly, courteously and tactfully, with respect the constitutional rights of others.
• Ability to prepare and maintain reports and records of activities.
• Ability to communicate clearly and concisely, orally and in writing.
• Ability to react quickly, calmly and appropriately under emergency conditions.
• Ability to complete citizen inquiries effectively while maintaining emotional composure, organization of work, and productivity during periods of high activity.
• Ability to effectively obtain information through interview and observation.
• Ability to obtain accurate, factual information, and distinguish between criminal and civil issues.
• Ability to understand and execute oral and written instructions.
• Ability to read, comprehend and follow detailed and complex procedures, laws and instructions.
• Ability to exercise discretion and to protect confidential or sensitive information.
• Ability to locate and utilize phone numbers, legal references, department procedures and extensive resource information.
• Ability to work as a team member.
• Ability to establish and maintain effective working relationships with other employees and the public as necessitated by the work.
• Ability to work a flexible/varied shift.
• Ability to establish and maintain effective working relationships with employees, outside agencies, and the public, as necessitated by the work.
• Ability to efficiently operate the Computer Aided Dispatch (CAD).
• Ability to speak clearly and concisely over the radio and telephone.
• Problem Solving/Analysis.
• Customer/Client focus and time management skills.

Physical Abilities

• Manual dexterity to operate computers and other office equipment is required.
• Proficiency in office equipment and software (primarily computers), and an ability to adapt to other software programs with ease.

Education and Experience

• Preferred: Bilingual skills desired.

Special Requirements

• Typing, polygraph, psychological exam, medical exam, urinalysis/drug screen and background investigation.
• Candidates must have a willingness and ability to work shifts, including nights and weekends.

Position Type and Expected Hours of Work

Part- Time employment (28 or fewer hours weekly)

Environmental Conditions

• Indoors (in an office environment) and rare occasions outdoors (in a variety of weather conditions).
• Candidates must be able to work closely with others.

Pay Grade

111