Front Desk Specialist

About the role

The Front Desk Specialist serves as the primary point of contact for guests checking into the resort and managing folio transactions and check-out processes. They also support the Marketing Face to Face team during the check-in process, provide assistance with room assignments, and handle technical tasks such as room changes and folio adjustments.

Responsibilities

• Greets all guests and provides outstanding customer service.
• Facilitates the overall guest experience from check-in through check-out; handles complex technical tasks including room changes, inventory moves, and folio adjustments as necessary.
• Creates and issues keys while ensuring the safety and security of all owners and guests.
• Communicates with Housekeeping, Maintenance, and Custodian as appropriate to expedite the cleaning of units, repairs, and other requests.
• Maintains and is responsible for a house cash bank, performs end-of-day reporting of receipts, and cashes owner/guest checks.
• Calculates visit costs, verifies customer's credit, and establishes how the customer will pay for the accommodation.
• Answers all guest inquiries and identifies appropriate resort personnel to assist if needed.
• Clarifies needs and reacts accordingly, recognizing and initiating solutions to owner/guest concerns with a sense of urgency and to their satisfaction.
• Maintains and is responsible for a house cash bank, performs end-of-day reporting of receipts, and cashes owner/guest checks.
• Performs other duties as assigned.

Qualifications

• A high school diploma or equivalent.
• At least one year of customer service experience, preferably in a resort/hotel Front Office environment.
• Bilingual skills are a plus.
• A commitment to providing outstanding customer service.
• Knowledge of Microsoft Office Suite.
• Able to acquire a clear understanding of timeshareware applications.
• Basic knowledge of office equipment required to perform the job.
• Able to establish and maintain effective working relationships with co-workers and leaders.
• Strong problem-solving skills.
• Able to see a task through to completion.
• Strong organizational skills.
• Excellent verbal and written communication skills.
• Demonstrates a professional business appearance and upbeat, pleasant personality.
• Open availability including nights, weekends, and holidays.

Benefits

• Growth Opportunities & Stability
• 401K
• Comprehensive Benefits - Medical, Dental & Vision Plans
• EAP - Employee Assistance Program
• PTO
• Discounted Vacations using ClubGO and more...

Pay

$17-$18/hr. Depending on experience.